Finding the right HVAC contractor is an important step in keeping your home comfortable year-round. But sometimes, even after doing research and hiring a professional, the end result doesn’t meet your expectations. Maybe your air conditioner isn’t working after a repair, or the new system you installed isn’t running as well as promised.

So, what should you do if you’re unsatisfied with your HVAC contractor’s work? The key is to take a step-by-step approach that protects your home, your investment, and your peace of mind.

Step 1: Document the Issues Clearly

The first thing you should do is write down what isn’t working. Be specific:

• Is your system still making strange noises?

• Did your energy bill go up instead of down?

• Are certain rooms hotter or colder than others after the work?

Take photos or short videos if possible. Having a record of the issues makes it easier to explain the problem to the contractor, and it’s helpful if you need to escalate later.

Step 2: Contact the Contractor Directly

Most contractors want satisfied customers and are willing to fix mistakes. Call them and explain the issue clearly, referencing the work that was done and what results you expected.

When you reach out, remember to:

• Stay calm and professional.

• Provide your documentation of the problem.

• Ask for a timeline on when the issue can be addressed.

Often, a reputable contractor will send a technician back out to correct the problem at no extra cost.

Step 3: Review Warranties and Guarantees

Many HVAC services and installations come with a workmanship warranty. This covers the labor performed and ensures that if something goes wrong due to improper installation or repair, the contractor is responsible for fixing it.

In addition, your equipment itself may have a manufacturer’s warranty. If a part fails early, it may be replaced at little or no cost to you. Checking these details will help you understand whether the issue is covered and how to proceed.

If you’re unsure, don’t hesitate to ask your contractor to explain what’s included in your warranty or service agreement.

Step 4: Consider a Second Opinion

If you feel like your concerns aren’t being taken seriously, it may be time to call another HVAC company for a second opinion. An independent technician can:

• Verify whether the original work was completed correctly.

• Identify additional problems that may have been overlooked.

• Provide an estimate for correcting the issue.

While it may cost you to bring in another professional, having that perspective can give you confidence in how to move forward.

Step 5: Know When to Escalate

If repeated attempts to resolve the issue with your contractor don’t work, you may need to escalate:

• File a complaint with the Better Business Bureau (BBB).

• Leave an honest review online. This helps inform other homeowners.

• Contact licensing authorities. In Massachusetts, HVAC contractors must be licensed, and reporting poor workmanship protects other homeowners as well.

These steps should be a last resort, but they can be useful if you’re truly stuck.

How to Avoid Problems in the Future

While no homeowner expects to have trouble with their HVAC contractor, there are steps you can take to lower the risk:

1. Check reviews and references. See what past customers say about the company’s responsiveness and quality of work.

2. Confirm licenses and insurance. This ensures you’re working with a qualified contractor.

3. Ask about guarantees upfront. A trustworthy company will back their work.

4. Get a detailed estimate in writing. This should outline what’s being done, the cost, and the expected results.

By being proactive, you can save yourself from many of the frustrations that come with poor service.

Common Questions Homeowners Ask

What if my HVAC contractor refuses to fix their mistake?

You have the right to pursue escalation through the BBB, licensing boards, or even small claims court if needed. But many issues are resolved before reaching that point.

Can I withhold final payment if the job isn’t done right?

If payment hasn’t been completed, you may have some leverage. However, always refer to the contract you signed before withholding payment.

What if the repair didn’t solve the original problem?

Ask the contractor to re-inspect the system and explain their diagnosis. A reputable contractor should work to resolve the underlying issue, not just patch symptoms.

Protect Your Comfort with the Right Team

No homeowner wants to feel stuck with poor workmanship, especially when it comes to something as important as heating and cooling. By documenting issues, reaching out directly, and understanding your rights, you can resolve problems effectively and protect your investment.

If you’re ready to work with a team that puts customer satisfaction first, call Super Service Today at 781-654-8373. From AC repair to full system installations, our technicians take the time to do the job right the first time.