Our Most Recent Service Reviews
I called Super Service because I lost my hot water and heat. Their response was very quick. The day of my call Roy was dispensed to assess the situation. He offered me several options and explained each one in detail. The following day Roy returned ...and got my Navien tankless water system up and running. He was a pleasure to work with and left the work area very clean.Read More...
Excellent
My tankless water heater got an error code at midnight Friday nite !!! It wouldn't clear because of the water triggering the sensor. The alarm was horrible! I called around for service at about 12:10am and filling out requests for help on line with other ...companies. I found these guys on line by pure accident … they actually picked up the phone! Quoted a very reasonable emergency response fee. Mike was my tech showed up 9am Saturday diagnosed issue offered suggestions on service levels. I got immediate finance approval (yah problem really wasn't an inexpensive fix…and i really didnt have time to comparison shop). Original unit ran if i kept drying sensor so it got me through until install since i didn't want a bandaid or short term fix on a unit already over 7 years old at end of life. New unit and water filtration added on Monday by Mike and Bruce. Oh and the Emergency fee was applied to my bill. Super courteous friendly and professional. They were careful to pick up after themselves too. unfortunately my how to guide for the water filter looks like its inside the unit now filled with water so i have no idea what the unit specs are or specific operation guidelines are (will try to get info from home office I guess). The service includes a one year service check and a replacement filter as well. Unit has 3 year warranty (Rinnai is the brand). OMG so glad i got filter put in…should have seen what it collected when they put it back on line first use!!! Everything runs nice and quiet but i did notice a slight water pressure drop in the line vs before.Read More...
Alex was great! He was very knowledgeable. Walked me through everything and what I should keep a eye out on.
I had a drain back up on a Sunday morning. Called Super Service and they dispatched someone immediately. Was informed that for a Sunday call, they would have to charge $150 for emergency service which I was okay with. What I didn't realize until I ...received the bill was that they would charge an additional $425 to snake 15 feet to the blockage and clear it. The total was $576 for less than 10 minutes work. The technician managed to spray my hallway with the showerhead, then left with the floor still wet and the water still running in the bathroom. Do yourself a favor and ask for an estimate before they arrive.Read More...
He absolutely knew what he was talking about and reassured me the entire way through that the job I was doing was what was necessary and affordable.
Outstanding and timely service. Roy was very efficient and outgoing. We will use this service for any problems in the future.
Fast and very informative!
